Train every operator on realistic AI calls.
Sklls turns the latest voice AI into a 24/7 simulator that calls, listens, and responds like a real person in distress. Your team gains experience without the cost of live drills.
Trusted by emergency teams worldwide
A purpose-built simulator for the world's hardest phone calls.
Sklls is the only training platform made specifically for emergency call handlers. From medical dispatch to fire control rooms and emergency preparedness teams.
Create your own scenarios
Build, fork and version scenarios with a no-code editor. Match your local protocols and call types exactly.
Custom personas
Create your own caller persona or pick from a gallery of emotional AI profiles. Virtual callers display panic, calm, confusion or anger across different languages and regional accents.
Works over phone
The AI calls your operators directly on their workstation, just like a real emergency call. No integration required.
Evaluate your operators
Bring your own evaluation protocols. Every AI conversation is automatically scored against them, giving you consistent and objective feedback across the team.
Rapid implementation
An AI assistant generates scenarios, personas and other training content through a simple chat interface. Go from idea to ready-to-run exercise in minutes.
How training works on Sklls.
Build scenarios, run live calls, and review every operator's performance, all in one place. Built for the people who run emergency communications centers.
Build real experience with simulated calls.
Train anywhere, any time
Eliminate the time, cost and effort of organizing courses and hiring instructors. The simulator is available 24/7, so operators internalise the communication protocol and free up mental capacity for active listening and mission execution.
Track operator performance
Track KPIs and monitor the performance level of every operator on your team, with gamification elements that keep training engaging.
Reduce stress and improve performance
Low-dose, high-frequency training improves preparedness and performance, resulting in less stress, reduced sick leave and lower employee churn.
Everything a control room needs to run training.
- ✓ Web-based training simulator
- ✓ Scheduled phone calls to team members
- ✓ Recorded conversation playback
- ✓ AI assistant for rapid prototyping of new scenarios
- ✓ Course planner
- ✓ KPI monitoring & team management
The teams answering 911, 999, 112 & 113 train on Sklls.
By using Sklls, new employees are more comfortable and confident than with standard training, and our experienced operators get to train in a realistic way to maintain and improve skills.
New operators develop the skills required to handle the most critical situations by the time they answer their first emergency phone call.
A fast-developing tool that we found very useful for teaching call handling techniques and procedures to new staff.
Enterprise-ready compliance
Built and audited for the data sensitivity of public safety organisations.
From the team
Customer Story Success Story from the Research Council of Norway.
How a Stavanger startup, RAKOS, and the AMK 113 control room partnered with the Research Council of Norway to build an AI training simulator now used in 6 countries.
Read story →
Press Sklls language training draws media attention.
Norwegian national broadcaster NRK covered our work using AI conversation training to help refugees practice Norwegian.
Read story →
Company Sklls named Impact Million 2025 finalist.
Sklls competed against over 40 Norwegian startups, advancing to the top 10 finalists and the final three presentations at the Impact Summit.
Read story →Frequently asked questions
Still wondering how it fits your team? Talk to an expert →
Simulation training means rehearsing in conditions that come as close to the real thing as possible, but without the real-world consequences. The more realistic the simulation, the better the skills transfer when it actually matters. With Sklls, virtual callers place lifelike emergency calls directly to your operators, so every call feels real.
Sklls runs in the cloud, so your team can train anytime, on any device, anywhere with an internet connection. It calls any number you choose, whether that's a workstation in your control room or a personal phone, and runs a realistic emergency call for the operator to handle. No setup or integration required.
Sklls helps new operators quickly learn and internalise procedures and communication protocols. By training as often as they like in a safe, virtual environment, they build the comfort and confidence to handle real emergency calls from their very first day on the job.
Even experienced operators benefit from regular reps. Sklls gives them high-volume exposure to the rare, high-stakes calls that are hardest to get right, so handling them becomes second nature and frees up mental capacity for active listening and resolving the call. It's also a fast way to learn and internalise updated protocols and procedures.
See Sklls run a real call
with one of our experts.
We'll bring a scenario from your own domain, whether it's medical, fire & rescue, police or emergency preparedness. Then we'll show how your team would train on day one.