Simulation training is training and practicing in a setting which is not operational, but which is as close as possible to the operational setting. The more realistic the simulation training is, the more the learning and the skills developed during simulation training are transferable to the real world. In the context of HiSklls, virtual personalities perform emergency calls into the operational environment, in order to make the simulation as close to reality as possible.

HiSklls is a cloud-based simulator. With access to the internet it is possible to train anytime on any device. HiSklls can be configured to make calls to any phone number, for example to a call centre or a personal phone, and simulate an emergency call for the purpose of training and developing skills.

Training with HiSklls will result in increased performance and comfort for emergency personnel that are exposed to time-critical and complex emergency situations in their daily work. HiSklls gives access to train on various emergency scenarios and provides the opportunity for high volume exposure to critical emergency situations that are vital to handle efficiently and diligently once they occur. Training in HiSklls will free up mental capacity for active listening and solving the mission in a best possible manner. HiSklls can also be used as an efficient training tool in situations where the protocol or procedures are modified and needs to be learned and internalised.

HiSklls helps new employees to rapidly learn and internalise procedures and relevant communication protocols. HiSklls thus contributes substantially to increase the comfort level and performance in new employees, so they feel prepared and confident in handling emergency phone calls from the first day at work. The training simulator gives them access to train as often as they would like, in a safe, virtual environment.